Your Privacy Matters

Synagora is built on trust — and that includes how we handle your data. This policy explains what we collect, why we collect it, and how we protect it.

1. What We Collect

When you use Synagora, we may collect:

Account Information

• Name
• Email address
• Account login details

Order Information

• Billing and delivery address
• Payment confirmation (we do not store full card details)
• Products purchased

Usage Information

• Pages visited
• Device type
• IP address
• Interaction with deals

Suggest & Vote Activity

• Products suggested
• Votes submitted

2. How We Use Your Information

We use your data to:

• Process orders
• Issue refunds
• Send deal updates
• Notify you when a voted product launches
• Prevent fraud
• Improve our platform

We never sell your personal data.

3. Payment Security

Payments are processed securely through trusted providers (e.g., Stripe or Shopify Payments). We do not store full payment card details.

4. Marketing Emails

We may send:

• Deal updates
• Refund confirmations
• Product launch notifications

You can unsubscribe at any time using the link in our emails.

5. Cookies

We use cookies to:

• Improve user experience
• Analyse site performance
• Prevent fraud
• Personalise content

You can manage cookies through your browser settings. For full details, see the Cookie Policy section below.

6. Data Sharing

We only share your information with:

• Payment providers
• Delivery partners
• Technology providers
• Fraud prevention services

All third parties are required to protect your data.

7. Data Retention

We retain data only as long as necessary to:

• Fulfil orders
• Meet legal obligations
• Resolve disputes

8. Your Rights (UK GDPR)

You have the right to:

• Access your data
• Correct inaccurate data
• Request deletion
• Object to processing
• Withdraw consent

To exercise your rights, contact: support@synagora.co.uk

9. Data Security

We use appropriate technical and organisational measures to protect your information. No online platform is 100% secure, but we take security seriously.

10. Updates to This Policy

We may update this policy occasionally. The latest version will always appear on our website.

What are cookies?

This Cookie Policy explains what cookies are, how we use them, the types of cookies we use (i.e., the information we collect using cookies and how that information is used), and how to manage your cookie settings.

Cookies are small text files used to store small pieces of information. They are stored on your device when a website loads in your browser. These cookies help ensure that the website functions properly, enhance security, provide a better user experience, and analyse performance to identify what works and where improvements are needed.

How do we use cookies?

Like most online services, our website uses both first-party and third-party cookies for various purposes. First-party cookies are primarily necessary for the website to function properly and do not collect any personally identifiable data.

The third-party cookies used on our website primarily help us understand how the website performs, track how you interact with it, keep our services secure, deliver relevant advertisements, and enhance your overall user experience while improving the speed of your future interactions with our website.

Types of cookies we use

Necessary

Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

Analytics

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

Manage cookie preferences

You can modify your cookie settings anytime by clicking the "Consent Preferences" button below. This will allow you to revisit the cookie consent banner and update your preferences or withdraw your consent immediately.

Additionally, different browsers offer various methods to block and delete cookies used by websites. You can adjust your browser settings to block or delete cookies. Below are links to support documents on how to manage and delete cookies in major web browsers.

• Chrome
• Safari
• Firefox
• Internet Explorer

If you are using a different web browser, please refer to its official support documentation.